Payments Team Leader

About Company

Company operates in the digital entertainment services industry, providing creative and technical production support for interactive media and gaming projects.

Job Description

1. Payments Centre of Excellence (CoE) Setup

• Work with the P2P Pillar Manager to define the scope of services, team structure, and hiring plan for the Payments CoE.
• Develop a resource model and role profiles to support team recruitment.
• Participate in hiring and onboarding of team members.
• Ensure infrastructure, system access, and operational readiness before team onboarding.
• Establish working arrangements including hybrid model, working hours, and team engagement initiatives.
• Manage the transition of payment activities from regional teams to the CoE, including documentation of SOPs and process guides.
• Oversee the post-transition hypercare phase, resolving operational issues quickly.
• Communicate the purpose and operating model of the CoE to regional teams and stakeholders.

2. Payments Process Service Delivery

- Payment Processing

• Oversee execution of ACH, wire transfers, and other payment methods.
• Review and authorize payment requests for accuracy and completeness.
• Maintain accurate records of payment transactions.
• Investigate and resolve payment discrepancies or issues.
• Supervise complex intercompany payment transactions.

- Bank Reconciliation

• Establish standards for daily and monthly bank reconciliations.
• Monitor actions taken to resolve discrepancies between bank statements and company records.
• Review and approve reconciliation reports.
• Authorize actions required to clear outstanding reconciliation items.

- Compliance & Controls

• Ensure adherence to company policies and regulatory requirements related to payments.
• Maintain awareness of industry regulations and best practices.
• Support activities related to external audits and compliance reviews.
• Implement fraud prevention controls in payment processes.

3. Systems & Process Improvement

• Identify opportunities to improve payment and reconciliation processes.
• Participate in the implementation of new payment systems and tools.
• Review and approve standard operating procedures (SOPs).
• Support process standardization initiatives and system implementations.

4. Communication & Stakeholder Management

• Communicate with internal teams, vendors, banks, and other stakeholders.
• Collaborate with finance and operational teams to ensure smooth payment processing.
• Respond to queries related to payments and reconciliations.

5. Collaboration with Finance Teams

• Partner with Regional Finance Controlling teams to review service performance and improvement opportunities.
• Work with Treasury, Tax, and Finance Systems teams on payment processes and system improvements.
• Support initiatives led by the HQ Controlling team.

6. Projects & Continuous Improvement

• Participate in finance transformation and payments process improvement projects.
• Support process standardization and automation initiatives.
• Promote a culture of continuous improvement within the payments team.

7. Team Management

• Manage a team of Senior Analysts and Analysts.
• Set performance goals and monitor KPIs and SLAs.
• Support career development and succession planning for team members.
• Foster a collaborative and high-performance team culture.

Education: Bachelor’s degree in Finance, Accounting, or related field.

Experience

• 5+ years of experience in payments processing and bank reconciliation.
• Experience with payment methods such as ACH and wire transfers.
• Experience managing payments operations or finance teams.
• Experience in transitioning processes to a Centre of Excellence (CoE).

Technical Skills

• Knowledge of ERP systems such as Oracle or NetSuite.
• Advanced Microsoft Excel skills (Pivot tables, xLOOKUP, etc.).
• Understanding of treasury and controlling processes.

Core Competencies

• Strong analytical and problem-solving skills.
• Ability to manage operations through KPIs and SLAs.
• Strong attention to detail and accuracy.
• Experience in process change and system implementation.
• Strong communication and stakeholder management skills.
• Collaborative leadership style with strong team management capability.

Mandatory Requirement

Primary Job Profile : Finance & Accounts

Technical Skills : Compliance, Reconciliations, Payment Operations

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