Director, Global Finance Centre of Excellence

About Company

Company operates in the digital entertainment services industry, providing creative and technical production support for interactive media and gaming projects.

Job Description

Job Summary

This new role is critical to establishing and embedding a Global Centre of Excellence in the heart of the Finance organization. The Director, Global Finance Centre of Excellence will lead the implementation of the new team and be a highly visible advocate for the team and the services it delivers. The initial focus will be on standing up the team and managing the successful transition of Controlling activities from current locations. Thereafter, focus will shift to ensuring excellent service delivery, by developing a suite of operational KPIs to manage the performance of the Centre of Excellence team, developing clear channels of communication and strong relationships with the retained Finance teams and establishing Service Level Agreements and points of contact with Studio teams to ensure expectations on service delivery are clearly defined and monitored. A culture that drives continuous improvement will also be embedded. The Global Centre of Excellence is also expected to be fully involved in key projects, including Finance systems implementation and performance improvement initiatives to achieve best in class revenue processes and improve working capital. The Director, Finance Centre of Excellence will work alongside other Senior Finance team leaders and be a strong advocate for our Finance Excellence vision to be trusted business partners that champion growth, create value and manage risk.

Key Responsibilities

The Director, Global Finance Centre of Excellence will direct and develop the Centre of Excellence  team and ensure delivery of the following key activities:

Centre of Excellence Set Up

• Work with Finance leadership to create the blueprint for the Global Centre of Excellence including scope of services, detailed team structure, hiring plans and transition management approach
• Create a resourcing model and detailed roles profiles to enable the hiring of team members
• Manage the hiring and onboarding of team members
• Ensure office infrastructure, systems access and other enablers are ready for when team members onboard
• Establish the working arrangements for the team including working hours, office/hybrid working, approach to team building and staff engagement  
• Manage the transition of work to the Centre of Excellence, ensuring that process guides and work instructions are documented and that comprehensive readiness assessments are performed before ownership of any work transitions to the Centre of Excellence
• Manage the post transition Hypercare period ensuring that any issues around service delivery are quickly remediated

• Take part in activities to communicate the Centre of Excellence purpose, operation and team ensuring that users are crystal clear on how to engage with the team 

   

Service Delivery

• Maintain a detailed and up to date record of all in scope activities ‘service catalogue’ being delivered  and the key stakeholders to refer to for support service delivery and to handoff deliverables
• Operate a resource plan to ensure that staff are available to perform activities according to the agreed timetable including at peak times and during holiday periods
• Deliver services and maintain a set of operational KPIs that can track timelines, cost and accuracy of service delivery
• Develop escalation paths with the retained Finance teams so it is clear who should be contacted in the Centre of Excellence team to help resolve queries
• Work with the teams in the Studios to develop Service Level Agreements that set out clear expectations on service delivery and turnaround times for managing queries and exceptions
• Put in place periodic management / peer reviews to test that services are being delivered according to agreed processes and work instruction
• As directed, participate in activities to support external and internal audit

Working with the Group Financial Controlling and other Finance Teams

• Partner with the Directors, Regional Controlling to review performance and identify opportunities to improve service delivery
• Take part in activities with the Regional Controller’s team to build the Centre of Excellence team’s understanding of key business drivers, resolve issues and jointly develop opportunities for process improvement

• Work with the Group Financial Controller’s team, including Tax and Finance Systems to leverage existing know-how around process and systems

   

Controlling Projects and Initiatives

• Participate in projects sponsored by HQ Controlling to drive growth and performance improvement, including process standardization initiatives and systems implementation

• Create a culture continuous improvement

   

Finance Team Management and Collaboration

• Manage the Centre of Excellence team, setting goals for the Pillar Managers that cascade to their teams
• Create plans for the personal development of team members, including succession plans and performance improvement plans
• Ensure the Centre of Excellence team receive regular communication from Finance Leadership to help them become an integral and valued part of the Finance function
• Work as key member of the Finance leadership team, helping to shape, advocate for and deliver our Finance Excellence vision to be trusted business partners that champion growth, create value and manage risk

Job Requirements

This is an important new role in the organization that requires a strong, experienced and credible leader, with excellent understanding of all Controlling processes, ability to manage large teams, manage relationships and positively influence change. To be successful in the role it is expected that you will be:

• Fully qualified accountant with demonstrable experience working as a senior leader within a Global Finance function
• Have strong understanding of Controlling processes, controls and accounting policies
• Experience of creating a captive Centre of Excellence from the ground up, recruiting a high performance team and managing the transition of activities from a diverse set of locations
• Ability to manage service delivery though KPIs and develop and manage to Service Level Agreements agreed with the Studios
• Be able to trouble shoot and remediate accounting problems at source
• Confidence when leading process and systems change and ensuring the adoption of new ways of working'
• Be proactive and able to manage successful relations with Finance team members, including onshore teams and external bodies including external auditors and tax authorities
• Demonstrable track record of financial leadership, managing change and building and motivating high-performing teams
• Excellent team leadership skills and collaborative and inclusive approach to working with team members and colleagues

Mandatory Requirement

Primary Job Profile : Finance Head/ CFO

Technical Skills : Global Financial Reporting, GCC Finance

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